Refund policy

RETURN AND REFUND POLICY

This Return and Refund Policy is established in compliance with the Department of Trade and Industry (DTI) regulations and the Consumer Act of the Philippines (Republic Act No. 7394).

1. RIGHT TO RETURN

Customers have the right to return products within seven (7) days of receiving your order from the date of receipt for the following valid reasons:

Product is defective or damaged upon delivery
Wrong item was delivered
Product does not match the description on our website
Product is expired (if applicable)

2. NON-RETURNABLE ITEMS

The following items cannot be returned for hygiene and safety reasons:

Personalized or customized products
Items marked as "non-returnable" on the product page
Items listed as "sale" on the product page

3. RETURN CONDITIONS

To be eligible for a return, items must:

Be unused, unworn, and in the same condition as received
Be in original packaging with all original tags and labels attached
Include proof of purchase (order number or official receipt)

4. REFUND PROCESS

Refunds are issued as store credit only (no cash refunds). Store credit can be applied to future purchases.

5. EXCHANGE POLICY

To be eligible for a return or exchange, your item must be unused, in the same condition you received it, and in its original packaging. Contact us at pablodylg@gmail.com within 7 days of receipt.

6. HOW TO INITIATE A RETURN

To start a return:

Contact us via the contact information listed below, 7 days of receiving your order
Provide your order number or proof of purchase and reason for return
Wait for return authorization and instructions
Ship the item back to the location that will be provided in the email instruction once approved

7. RETURN SHIPPING